Average Customer Coordinator salary in the UK

Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live. Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need. For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs. Job description We have an exciting opportunity for aCustomer Care Coordinator to join our friendly Customer Care Team in our East Midlands region, based near Nottingham, just off junction 25 of the M1. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships. The successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions maintain our 5-star builder status and a leader in Customer Service in the homebuilding industry. The duties of the role include (but are not limited to): Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all complaints / queriesEnsure all materials and labour required are available prior to starting worksEnsure the customer care / after sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfiedProduce all relevant documentation relating to customer care accurately and in a timely mannerTake responsibility for updating COINS system in a timely and efficient manner to ensure accuracy of customer database HS&S Responsibilities To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards. Skills, knowledge & experience We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has Customer Care experience, who is creative and used to using their organisational and planning skills within a Customer Care environment. They will be passionate about providing the highest quality customer care, and a collaborative team player, with experience communicating with different stakeholders. Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential. Why work for us? At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers. Competitive rates of pay - We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year.Bonus Scheme - Our annual bonus scheme is linked to team and company performance.Special offers for staff - We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out.Trust - We encourage you to come up with ideas and get the most out of your job with us.Development - we offer genuine development opportunities to progress your career. Our values Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement. Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It’s about being respectful and working in a transparent and honest way.Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.Passionate - We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don’t offer a one size fits all solution; we are flexible and will tailor our services to our customers’ needs.

Customer Care Coordinator required to join a growing and established new build, new homes organisation. Hours of work will be Monday - Friday, 8.30am - 5.30pm. Duties: Breakdown issues reported into specific defectsProduce relevant remedial work instructionsKeep purchasers regularly updated regarding the progress of individual issuesDeal with all administrative functions as directed by other team membersLiaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position this person must be able to work under pressure Benefits: £28,000 - £35,000 per annumParking25 days holiday plus bank holidaysLife InsuranceDeath in servicePension Experience required: Previous new build, new homes customer care experienceAbility to multi-task and remain calm under pressureExcellent communication skills, both verbal and writtenGood eye for detailExcellent empathy and professionalism but also able to be assertive Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our web.

Customer Coordinator Colchester Full-time, permanent Interviewing now! Are you an enthusiastic and organised individual with exceptional communication skills? Our client, a forward-thinking organisation, is seeking a Customer Coordinator to join their dynamic team in Colchester. As the primary point of contact for incoming calls, you'll play a crucial role in providing outstanding customer support and ensuring efficient order processing. Responsibilities: First point of contact for all customer enquires.Supporting and working closely with the Sales rep's with lead generation. Efficiently process sales orders and manage customer inquiries via email and telephone, ensuring prompt feedback within 24 hours.Be responsible for compiling and distributing weekly open order reports for key customers, ensuring accurate and up-to-date information.Monitor and manage daily shipments, ensuring timely delivery and resolving any issues that may arise.Prepare and type quotations for internal office staff and external sales, providing accurate and timely information.Process sample requests using CRM & SAP systems, ensuring efficient and effective handling.Compile and issue open quotations overview on a weekly basis, ensuring sales opportunities are effectively tracked.Our client is proud to offer a positive and collaborative working environment, where your skills and contributions will be valued. Join the dynamic team and enjoy diverse opportunities for professional growth and development. With 25 days of annual leave, ample free parking, and a small team to work closely with, this is an excellent opportunity to take your career to the next level. Get in touch now! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.