Service Engineer

Service Engineer

Competitive salary + Benefits

Cheshire/Lancashire with travel across the UK

We stand proudly as the UK's leading retail installer of premium home improvement solutions, ranging from contemporary extensions, exquisite orangeries, secure windows to elegant doors in both UPVC and aluminium. Our commitment to quality and innovation has earned us the prestigious 'Installer of the Year 2022' title at the 'G Awards', an accolade celebrating the crème de la crème of the UK industry.

You must be able to provide excellent customer service, be an ambassador of our Company, with a positive outlook and a strong focus on doing the right thing for the customer, creating win-wins, and displaying energy and tenacity.

A flexible approach to working hours with the willingness to travel across the UK, overnight stays will be required.

We offer a competitive salary with supporting benefits package including van, pension, and health cash plan. This a fast-paced evolving environment, so be prepared to adapt well to change.

Role Responsibilities

• To be responsible for resolving manufacturing or fitting issues with our windows, doors, composite doors, patios, and bi folds.
• To provide excellent customer service.
• To provide written documentation of the outcome of the service call detailing if a second visit is required.
• To be responsible for ensuring quality work is always carried out.
• To support Customer Services to assist with resolving production issues as and when required.

Person Attributes

• Previous experience in all aspects of window, door and bi-fold manufacturing including fitting doors and windows.
• The ability to fit any miscellaneous hardware or fittings that may be required such as handles, hinges, glazing, letterboxes etc.
• Excellent product knowledge with good problem-solving skills and the ability to identify cost efficient solutions to problems.
• Good customer service skills with the ability to apply a calm and polite approach when dealing with dissatisfied customers.
• A clean driving license.
• Good communication skills with the ability to communicate both verbally and written.
• A self -motivated individual who has a can-do approach to work with the ability to get the job done in the required timescales.
• A willingness to undertake further training with the ability to implement learning into your daily work.

In return we offer a good positive work environment, career progression, full training, pension scheme and free parking.

Please send your CV and covering letter, detailing your salary expectations and why you are a suitable candidate.

INDHS